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WPWI Privacy Policy

Last Updated: 1st March 2026

The Workplace Performance and Wellbeing Institute (WPWI) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and protect your personal information when you interact with us, visit our website, or participate in our programs and events.

1. Information We Collect

We may collect personal and organisational information necessary to provide our services effectively. This may include:

  • Personal Information: Name, email address, phone number, job title, and organisation details.
  • Payment Information: Billing details (such as credit or debit card information) collected securely through trusted third-party payment processors (e.g. Stripe or PayPal). WPWI does not store full payment details.
  • Program and Event Data: Information collected during event registrations, workshop participation, or completion of assessments such as The Thriving Workplace Index.
  • Website and Analytics Data: Information about how you use our website, including your IP address, device type, browser information, and pages visited. This may be collected through cookies and analytics tools.
  • Other Information: Any additional information you provide voluntarily, such as responses to surveys, feedback forms, or email communications.

2. How We Use Your Information

We collect and use your information to:

  • Deliver and manage our services, programs, and events.
  • Process payments and issue invoices or receipts.
  • Communicate with you about your bookings, purchases, or participation.
  • Send newsletters, updates, and marketing content where you have provided consent.
  • Analyse trends and improve our website, programs, and customer experience.
  • Comply with legal obligations or resolve disputes.

     

You may opt out of receiving marketing communications at any time by selecting “unsubscribe” in our emails or contacting us directly.

3. Sharing Your Information

We will not sell, rent, or trade your personal information.
 We may share limited information with:

  • Service Providers: Trusted partners who assist with payment processing, email distribution, analytics, and digital storage (e.g. ThriveCart or ActiveCampaign). These providers are required to handle your data securely and in accordance with Australian privacy standards.
  • Legal and Regulatory Authorities: Where disclosure is required by law or to protect WPWI’s legal rights.
  • With Your Consent: When you expressly authorise us to share your information with a third party.

Some of these service providers may be located outside Australia. In such cases, WPWI ensures that reasonable steps are taken to protect your personal information consistent with Australian Privacy Principles.

4. Cookies and Analytics

Our website uses cookies to personalise your experience and understand website traffic patterns. You can adjust your browser settings to refuse cookies or to notify you when they are being used.

We also use analytics tools, such as Google Analytics, to gather insights into website performance and visitor behaviour. You can opt out of Google Analytics tracking via your browser or by using the Google Analytics Opt-Out Browser Add-on.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or loss.

Data may be stored electronically on secure servers managed by reputable third-party providers. Despite our efforts, no system can be guaranteed 100% secure, and you acknowledge that you provide your information at your own risk.

6. Data Retention and Deletion

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

You may request that we delete or anonymise your personal information by contacting us at admin@wpwi.org, subject to any legal or contractual obligations that require us to retain certain data (e.g. for financial or compliance purposes).

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections or updates to your data.
  • Withdraw consent for marketing communications by unsubscribing at anytime by using the unsubscribe button of our emails or by contacting us directly. 
  • Request deletion of your data, where legally permitted.

All requests should be submitted in writing to admin@wpwi.org, and WPWI will respond within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites or platforms. WPWI is not responsible for the privacy practices or content of external sites. We recommend reviewing the privacy policies of any third-party site you visit.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Updated versions will be posted on this page with the revised date indicated above. Continued use of our services after an update constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way WPWI handles your personal information, please contact us:

Workplace Performance and Wellbeing Institute (WPWI)
Email: admin@wpwi.org
Website: www.wpwi.org